FAQ

General
How do I choose the right size?

Please refer to our size charts on each product page
How do I clean my activewear?

To ensure the longevity of your activewear, we recommend the following steps:

1. Turn the garment inside out.
2. Place it in a washing bag and wash it in cold water.
3. After washing, hang the garment to air dry.

Tip: If you'd like your activewear to have a fresh scent after washing, consider hanging it in a basement.
The product I want is out of stock. How often do you restock?
  1. Restocks will be announced on Youtube, Tiktok & Instagram. Follow us to stay in the know.
  2. Please sign up to join our newsletter to be the first to know about when we get more stock.
Payment Methods

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Shipping & Returns
When can I expect my order to arrive?

United States:

Standard Shipping ( 4-8 days)

Canada:

Standard Shipping ( 4-8 days)

United Kingdom:

Standard Shipping ( 4-10 days)

Australia:

Standard Shipping ( 4-15 days)

Rest of the world - International:

Standard Shipping ( 4-15 days )

We have 7- day refund policy on all orders
Do you ship internationally?

We ship to the following countries?

  • Canada
  • United States
  • United Kingdom
  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Romania
  • Singapore
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
My package was lost or stolen?

Unfortunately, we are not responsible for any lost or stolen packages once tracking shows the order has been delivered. If your package is missing, please contact the shipping carrier directly to file a claim.
What if my order arrives damaged or faulty?

If your product has arrived faulty or damaged, please send photos and describe the problem via email to us at hello@actactive.co

We will be happy to figure out a solution to the problem.
Can I return or exchange an item?
  • You have 7 days from receiving your item to request a return. To be eligible, your item must be in the same condition as when it was received-unworn, unused no makeup or deodorant stain, with the washing bag, and in its original packaging.
  • 7days for an exchange or store credit to be processed.
  • Items from different orders cannot be combined within the same return.
  • Shipping and Package Protection charges are not subject for refund.

To start a return or exchange, please contact us at hello@actactive.co

Customers are responsible for the shipping of returned items. Items returned without prior approval will not be accepted.

For any return questions, you can also reach us at hello@actactive.co
Customs charges

Any customs duties, taxes, or import fees are the responsibility of the customer and are not covered by ACT.

Can I modify an order once I've placed it?

Due to our volume, we can't promise that we will be able to modify your order. Please email hello@actactive.co and we will do our bet to accommodate you.
How do I track my order?

You 'Il get a shipment notification email with a tracking number as soon as your package ships, to let you know it's on the way!
As soon as you place your order, you’ll receive a tracking number. Just scroll down to “Help” and click “Track Your Order” to see when your goodies will arrive.