Refund policy

At ACT, we’re a small, independent business that values every customer and every purchase. We encourage you to think carefully before placing your order to help us reduce unnecessary returns and minimize our environmental impact. However, we understand that sometimes things don’t work out, and we’re here to help.

 Return & Exchange Policy

You have 7 days from receiving your item to request a return or exchange. To be eligible, your item must be in the same condition as when it was received-unused or unwashed, with original packaging. Proof of purchase (such as a receipt) is also required.

PLEASE NOTE: if you request an item for exchange that is no longer in stock, you will automatically receive store credit for your return.

To start a return or exchange, please contact us at hello@actactive.co. 

Customers are responsible for the shipping of returned items. Items returned without prior approval will not be accepted.

For any return question, you can also reach us at hello@actactive.co

Damages and Issues

We take great care in crafting and delivering your items, but if your order arrives damaged, defective, or incorrect, please contact us immediately so we can make it right.

Lost packages

We are not responsible for lost or stolen packages. Once tracking number of the shipment is provided, it is customer's responsibility to reach out the shipping provider and request a refund if items are not delivered when tracking states otherwise.

Thank You for Your Support

We truly appreciate your understanding and support of a small business like ours. Thoughtful shopping helps us reduce waste, keep operations sustainable, and continue bringing you beautiful, carefully made products.